Polla's Resort

The Challenge

Polla's Resort was struggling with manual guest inquiry management across multiple channels, leading to delayed responses, inconsistent service quality, and missed booking opportunities. The front desk team was overwhelmed during peak seasons.

The Solution

I developed a comprehensive multi-channel guest communication system:

• Meta Business integration for social media inquiries
• WhatsApp Business API for instant guest messaging
• HubSpot CRM implementation for personalized guest management
• AI-powered responses using DeepSeek AI for intelligent guest support
• Google Business optimization for enhanced local visibility and automated review management
• Twilio SMS automation for booking confirmations, check-in reminders, and promotional offers

The Results