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Mecca Beauty Lounge

Transforming customer communication and booking processes through AI-powered automation

The Challenge

Mecca Beauty Lounge was struggling with 70% of customer DMs going unanswered, leading to significant lost bookings and frustrated customers. The manual booking system was inefficient and couldn't handle the volume of inquiries, especially during peak hours.

The Solution

I implemented a comprehensive 24/7 AI-powered automation system that included:

  • Email reminders through Gmail
  • SMS notifications and follow-ups powered by Twilio
  • CRM integration using Supabase for customer data management
  • AI-powered chatbot using OpenAI RAG for intelligent responses
  • Meta Business API integration for instant customer communication
  • Automated appointment booking system connected to Google Calendar

The Results

70%
Reduction in missed calls
45%
Increase in client bookings
< 2 min
Average response time
90%
Customer satisfaction improvement

Platforms & Technologies Used

Meta
Supabase
Google Calendar
Gmail
Twilio
OpenAI
Google Sheets
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