Maymay Massage and Spa

The Challenge

Maymay Massage and Spa was dealing with a manual booking system that frequently resulted in double bookings, scheduling conflicts, and poor customer experience. Staff spent excessive time managing appointments manually instead of focusing on customer service.

The Solution

I created an integrated booking and customer management system:

• AI-powered customer support using OpenAI LLM
• HubSpot CRM for customer relationship management
• Meta Business integration for social media bookings
• Google Calendar synchronization for staff scheduling
• Automated email confirmations and reminders via Gmail
• SMS notifications using Twilio for appointment updates
• Google Sheets automation for real-time availability tracking

The Results